These Terms & Conditions form a contract between Golf
Holidays Worldwide Ltd. trading as GHW Golf Tours and you the client. It is
important that you read and understand these conditions and that you are
fully aware of what we are providing under the contract.
book a tour with GHW Golf Tours, your contract is with Golf Holidays
Worldwide Ltd, company number SC354954, with its registered office address at
PO Box 26550, Glasgow, G74 9FZ, Scotland, UK. Your contract is subject to the
following terms and conditions. Please read them carefully as you will be
bound by them.
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) and images on our website (ghwolftours.com), in our email
newsletters and quotes, and in our promotional material and printed media,
regrettably changes and errors occasionally occur. We will therefore confirm
the details of your chosen golf tour (including the price) at the time of
GHW Golf Tours has taken all care to ensure all published information is accurate however if we
identify an error or omission following publication, we will inform you before
confirming your booking. The revised information will then form part of your
contract. If an error or omission is discovered after your booking is made,
we will always try to advise you prior to your holiday.
||Your Financial Protection
In accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with GHW Golf Tours are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of GHW Golf Tours.
deposit of 20%-40% must be paid at the time of booking to secure the booking.
The required deposit amount is calculated on the requirements of our hotel,
golf and transportation partners and will be stated at time of quotation.
The minimum deposit for all UK bookings is 20% of the total package value. The
balance of your booking must be paid no later than 16 weeks before the date
your contracted tour commences.
Deposits may vary due to the varying contracts with our accommodation, golf and
transportation partners. However, the non-refundable deposit amount will be
clearly stated on your quotation in order to secure your booking. Bookings
made less than 16 weeks before your date of arrival must be paid in full at
the time of booking.
If the final balance is not
received by this date, we reserve the right to treat your booking as
retain your deposit. In which case you could be liable to pay us
cancellation charges of up to 100% of invoice total.
Accepted Forms Of Payment
Bank Transfer (No
- Debit Card (No surcharge applicable)
- Credit Card (3% surcharge applies)
- American Express (3% surcharge applies)
Provision Of Your Holiday
GHW Golf Tours will arrange for the provision to you, the
services, which form part of the inclusive holiday as confirmed to you. When
you ask for your golf tour to be confirmed, a deposit must be paid upon which
we will send you a confirmation invoice. That confirmation invoice acts as
your acceptance of the booking on the terms of these Booking Conditions and
your golf tour is secured from that moment. All golf tours and offers
advertised on this website (GHWGolfTours.com) are subject to availability. Please check the confirmation
carefully to make sure that all your booking details are correct. Contact
your booking agent if your confirmation appears to be incorrect or incomplete
and we will endeavor to make the necessary changes.
Booking of travel arrangements and payment thereof shall be
considered proof that you have read our booking terms and conditions and that
you accept them without reservation as constituting the entire agreement
between yourself and Golf Holidays Worldwide Ltd trading as GHW Golf Tours
hereafter called GHW Golf Tours. GHW Golf Tours does not own any hotels, golf
courses, visitor attractions, car rental companies (herein called
"suppliers") whose services you may receive on your holiday.
All holiday components sold by GHW Golf Tours are provided by reputable
suppliers, which operate in accordance with the standards set down by their
own local authorities. Bookings therefore are subject to the terms,
conditions and limitations of such suppliers, some of which exclude or limit liability
in respect of death, injury, delay, loss or damage to your person and/or
effects. Golf Holidays Worldwide recommends that all passengers take out
adequate travel insurance cover valid for the entire duration of the holiday.
Changes in Price and Itineraries
Prices quoted are in GBP sterling (except where noted
otherwise), and are subject to change without notice. Should there be any
increase in the cost to us, caused by currency exchange rate fluctuations,
Government action, or changes in air or ferry fares, we will only absorb 5%
change. You will be required to meet any increase between 5% and 10%. If we
have to increase the price of your holiday by more than 10%, you will have
the option of continuing with the holiday arrangements and meeting the extra
costs (above 5%) or of cancelling with a credit note of any money you have
paid to us, except any charges we have incurred for amendments. If you decide
to cancel the holiday, you must do so within seven working days of the issue
of the revised Confirmation of Booking Invoice.
Changes to your holiday
It is unlikely that we will have to make any changes to your
arrangements, but as the arrangements are often planned many months in
advance, we may occasionally, have to make changes and we reserve the right
to do so at any time. Most of these changes will be minor and we will advise
you of them at the earliest possible date. We also reserve the right in
any circumstances to cancel your travel arrangements. For example, if the
minimum number of clients required for a particular golf tours is not
reached, we may have to cancel it. However, we will not cancel your golf tour
less than 6 weeks before your departure date, except for reasons of force
majeure or failure by you to pay the final balance.
Note: If we are forced to cancel an Event ie Tournament or Escorted Tour etc
and you have booked separate elements through another supplier other than GHW
Golf Tours then we are not liable for these 3rd party costs. We
will however offer you alternative accommodation, golf courses etc in the
area and refund any balance of monies.
payable for general booking amendments
If you wish to make changes to your booking we will do our best
to assist. The cost of making changes to your booking may vary depending on
the nature of the change. For changes of a relatively minor nature i.e. name
changes, change of hotel within the same destination, golf course or tee
time, car hire, the following charges will apply per person for each change
More than 30 days prior to departure = £25
30 days or less prior to
departure = £50 *
to golf 30 days or less prior to departure will incur the full loss of the
price varies depending on the number of persons booked and you wish to change
the number of persons booked, the price will be recharged on the basis of the
new party size as shown in the price given.
Cancellation Charge will be levied in respect of bookings cancelled. A new
invoice will be issued as appropriate, on which the Cancellation Charges will
On some of our self catering accommodation a deposit may be
required to be lodged locally and will be returned at the end of your stay
providing no breakages occur. While this deposit rule is very seldom applied
on any of the properties featured on our website, it remains at the
discretion of the local property management to do so.
All relevant travel documentation will be dispatched 10-14 days
prior to departure. If your booking is made within 14 days of your departure
all relevant documentation will be dispatched immediately upon receipt of
full payment. If there is not enough time to post your documents, all
relevant documentation will be sent by email.
If you cancel or terminate your holiday you may forfeit the full
payment made if balance has been received (Deposits are non
refundable). For this reason, GHW Golf Tours strongly recommends that
your travel insurance policy includes cover for cancellation charges in the
event of cancellation due to illness or other circumstances. This may result
in a delay in processing any refund due as we await advice of cancellation
charges by airlines, hotels and ground/cruise operators. Bookings made
with GHW Golf Tours may incur 100% cancellation fees once bookings are
confirmed and paid.
booking to be cancelled in full or part, Golf Holidays Worldwide must receive
written instruction, which will only be valid if signed by the person who
signed the Booking Form. Your written instructions must go to Golf
Holidays Worldwide by email to email@example.com or by
letter to GHW Golf Tours, posted to PO Box 26550, Glasgow,
G74 9FZ, Scotland, UK
cancel your golf tour at any time, the person/agent who originally booked the
holiday must send GHW Golf Tours written notification by letter or email.
Cancellations after the deposit has been paid to GHW Golf Tours will result
in loss of all deposit monies paid. To compensate GHW Golf
Tours for the expense of processing your booking and for the risk that we may
not be able to re-sell the holiday, a cancellation fee will be charged.
113 days prior to arrival: Loss of deposit
0-112 days prior to arrival: 100% cancellation fee
note, the above cancellation charges are not applicable to major events such
as the Ryder Cup.
181 days prior to arrival: Loss of deposit
0-180 days prior to arrival: 100% cancellation fee
No refund is available for cancellations after holiday package
has commenced or in respect of any tours, accommodation, meals or any other
services not utilised. Please note that employees of any supplier are
not authorised by GHW Golf Tours to make any undertakings to a client in
respect of refunds or other matters. Please refer to the 'Cancellation
Charges’ for further information.
& Document Reissue Fees
Any changes made to your booking after it has been finalised,
will attract a amendment fee of £25.00 per booking, in addition to any
charges levied by hotels, ground/cruise operators or airlines, will be
charged for document reissue. After documents have been issued for
bookings, GHW Golf Tours will charge a fee of £25.00 per booking in addition
to any charges levied by hotels, ground/cruise operators or airlines. A
document reissue is an alteration to an existing booking and not a transfer
to another package wherein cancellation fees may apply as well as a reissue
fee of £25.00.
If unforeseen circumstances beyond our control require us to
make necessary changes to your holiday, we reserve the right to cancel or
reschedule departures and itineraries. Where it is necessary to change a
hotel GHW Golf Tours reserves the right to substitute accommodation of at
least a similar standard.
GHW Golf Tours will not pay compensation if we have to cancel or
change your travel arrangements in any way because of war, riot, industrial
dispute, terrorist activity, natural or nuclear disaster, fire, adverse
weather conditions or other unforeseen circumstances that may amount to force
Included in the Golf Tour Price
Airfares (unless specified), airport taxes, passport and visa
fees, insurance, excess baggage charged by airlines (including golf clubs if
relevant airfare does not offer an allowance) laundry, phone calls,
beverages, meals not detailed in the itinerary, tips to representatives,
coach drivers and local city guides, items of a personal nature, expenses,
fees or costs incurred in case of illness, or of refusal of entry, detention
in, or expulsion or repatriation from a country or part of a country. GHW
Golf Tours are not liable for any expense, costs or loss incurred in relation
to such matters. You agree not to hold GHW Golf Tours responsible for any
Check-In & Vehicle Rentals
To guarantee charges for incidental items, suppliers require
validation of a current credit card.
Green Fees / Tee Times
When making your booking you will be asked for your requested
days of play, courses and preferred tee time. The following will be the
* Once all the clubs have responded with your
tee time ‘actual time’, GHW Golf Tours will send you a confirmation
invoice, detailing your golf tour package, showing your tee times.
* Once you have a confirmed ‘actual time’ we reserve
the right to charge an ‘amendment fee for any requested changes.
* Cancellation of ‘actual times’ may incur
cancellation charges up to the value of the prepaid green fee, subject to
the cancellation policy of the golf course involved.
* If the Golf Clubs subsequently change your
‘actual time’ for a Club competition etc we will try to ensure a suitable
* Changes to golfing arrangements will not be
considered as ‘Major Changes’.
* Single golfers on courses where buggies are
included are liable to pay an additional charge for the single buggy hire
* Golf Clubs reserve the right to make up
matches to 4 balls.
* Over seeding and hollow-tining can affect
certain courses at certain times. Where possible Golf Holidays Worldwide
endeavour to advise you of maintenance in order for any possible
alternative arrangements to be made (providing we are notified by the
course/courses in question).
* Whilst we endeavour to meet requests for
specific courses, days and times, these are subject to availability and we
cannot guarantee we can meet them. Accordingly requests are not binding on
GHW Golf Tours do not pre-book buggies unless the request is for
medical reasons. A blue badge or doctor’s certificate may be required for
buggy hire on medical grounds. Clients must pay buggy hire locally.
GHW Golf Tours and the respective golf courses cannot be held
responsible for pre-booked caddies. We can only request caddies we cannot
guarantee them as in most cases caddies are self-employed. Caddy fees and
discretional tips must be paid directly to the caddy upon completion of your
round, approximately £50.00 + tip.
GHW Golf Tours cannot be held responsible for the actual playing
conditions of the golf courses whether caused by course maintenance or climatic
conditions etc. We do request all maintenance schedules from our featured
courses and when we are advised we pass this information onto you. Please
remember maintenance schedules are subject to change due to weather
conditions. Golf course closure due to adverse weather is at the
discretion of the golf course and GHW Golf Tours cannot be held responsible.
Etiquette | Handicap Certificates
of golf etiquette and the rules of golf are expected by all members of your
group. Increasingly courses are introducing and policing handicap
limits. In some circumstances certificates must be produced prior to play.
We strongly recommend you take a certificate with you regardless as clubs can
change their rules. The average expected time for a golf round in Scotland or
Ireland is 4 ½ hours.
cannot accept any responsibility in any ruling by the hotel/golf course if
you or any of your group is unable to play due to inappropriate attire.
Please check before you travel that your group is aware of appropriate
Times & Spa Appointments
If unforeseen circumstances beyond our control require us to
make necessary changes to your tee times and spa appointments, we reserve the
right to cancel or reschedule accordingly.
GHW Golf Tours highly recommends you have adequate travel
insurance cover for your golf tour.
Visa, Vaccinations, Health Requirements & Baggage
GHW Golf Tours will provide assistance and information regarding
the necessary documents required to undertake any programme offered.
However, a visa does not guarantee you entry to a country or permission to
remain in it and therefore it is the responsibility of the traveller to
ensure all of the necessary visas, passports, entry permits, vaccinations and
baggage requirements are acquired and conditions stated by any third party
are complied with at all times. Some countries may refuse entry because
of your health, condition, or other circumstances or for other reasons, or
may detain, expel or repatriate you. It is your responsibility to find
out about applicable entry and other requirements of overseas countries you
are intending to visit. GHW Golf Tours is not responsible for any
check with the embassies or consulates or other authorities of the countries
in which you intend to travel for any health, entry or visa requirements that
are applicable and you should make the appropriate disclosures as required. A
failure to disclose a health condition or criminal record may result in the
applicable country refusing you entry, or in you being detained, expelled or
repatriated from it.
Tours accept no responsibility if you are refused entry into the
country/countries of your destination. Golf Holidays Worldwide are not
liable for any expenses, costs liabilities or loss incurred in relation to
such matters. You agree to not hold GHW Golf Tours responsible for any
Tours are not responsible for any disclosures of a health condition made by
other suppliers who provide services on the holiday or for the acts of any
governmental instrumentalities of the countries connected to your holiday.
responsible for all visas, entry, health and other requirements and any
documents required by laws, regulations, orders and/or requirements of
countries visited. GHW Golf Tours are not responsible for passport and visa
requirements or for any loss you sustain for failing to comply with laws,
regulations, orders and/or requirements of countries visited.
the safety of all passengers, including you, it may be necessary for GHW Golf
Tours to disclose your condition of health to suppliers of other services
connected with your holiday. You authorise Golf Holidays Worldwide to make
such disclosure on your behalf and agree that a disclosure by GHW Golf Tours
shall not amount to a breach of confidence or duty and you will not hold GHW
Golf Tours liable in tort (actionable wrong) or in contract or under any
Throughout your Golf Tour, photography may be taken by your GHW Representative/Representative’s
for use on social media, website and publications. Should you have any
objections towards this, then you must inform a member of GHW Golf Tours Team
prior to or during your tour.
If you have a complaint about your holiday please inform GHW
Golf Tours or contact the relevant local supplier. Most matters can be
resolved whilst you are in resort. If this is not possible please keep a
record of events. In the unlikely event matters cannot be resolved to
your satisfaction in resort, please follow up by writing to our Customer
Services Department at; GHW Golf Tours, posted to 45-47 James Watt
Place, East Kilbride, Glasgow, G74 5HG, Scotland, UK within 28 days of
returning from your holiday.
not accept liability in respect of claims that we receive after that
date. No airline by virtue of being depicted on this website represents
itself either as contracting with any purchaser of a holiday from or as
having any other legal relationship with such purchaser.
We reserve the right to decline to accept or retain any person
as a client if their conduct is disruptive and affecting the enjoyment of
other holidaymakers. We shall be under no liability for any extra costs
incurred by such a person as a result of our doing so. Aircraft/Ship
captains are legally entitled to deny boarding to any passengers presenting
themselves at the aircraft who, at the captain’s absolute discretion, are
unacceptably under influence of drink or drugs. Any passenger, who is
denied boarding on the travel sector flight for that reason, shall be deemed
to have given notice of cancellation of their booking at the moment and
cancellation charges will apply.
It is your responsibility to comply with the terms, conditions
and requirements of any service provider, or any country or governmental
authorities, or to bear any costs or losses incurred as a consequence of you
not complying with them.
Liability To You
In relation to Tour bookings, GHW Golf Tours promise to make sure that the
booking arrangements we have agreed to make perform or provide as
applicable as part of our contract with you are made, performed or provided
with reasonable skill and care. This means that, subject to these booking
conditions, we will accept responsibility if, for example, you suffer death
or personal injury or your contracted booking arrangements are not provided
as promised or prove deficient as a result of the failure of ourselves, our
employees, agents or suppliers to use reasonable skill and care in making,
performing or providing, as applicable, your contracted booking
arrangements and, in the case of your contracted booking arrangements not
being provided as promised or proving to be deficient, that this has
affected your enjoyment of your golf tour or golf break. Please note it is
your responsibility to show that reasonable skill and care has not been
used and that your enjoyment of the break has been affected if you wish to
make a claim against us. In addition, we will only be responsible for what
our employees, agents and suppliers do or do not do if they were at the
time acting within the course of their employment (for employees) or
carrying out work we had asked them to do (for agents and suppliers).
(2) In relation to Resort bookings,
we have a duty to select the accommodation providers with reasonable skill
and care, but have no liability to you for the actual provision of the
accommodation, except in cases where it is proved that we have breached
that duty and damage to you has been caused. Therefore, providing we have
selected the provider with reasonable care and skill, we will have no
liability to you for anything that happens at the accommodation or any acts
or omissions of the provider or others.
(3) In relation to both Resort
bookings and Tour bookings, we will not be liable for any injury, illness,
death, loss (for example loss of enjoyment), damage, expense, cost or other
sum or claim of any description whatsoever which results from any of the
- the act(s) and/or omission(s) of
the person(s) affected or any member(s) of their party;
- or the act(s) and/or omission(s)
of a third party not connected with the provision of your booking and
which were unforeseeable or unavoidable;
- unusual and unforeseeable circumstances
beyond our control, the consequences of which could not have been
avoided even if due care had been exercised; or
- an event of 'force majeure' (as
defined on page 4)
(4) We do not accept responsibility
or liability for any services which do not form part of our contract with
you. This includes, for example, any additional services or facilities
which your hotel or any other supplier agrees to provide for you where the
services or facilities are not advertised on our website or in any of our brochures
as being included in the price of your break and we have not agreed to
(5) The promises we make to you about
the services we have agreed to provide or arrange as part of our contract
and the laws and regulations of the country in which your claim or
complaint occurred will be used as the basis for deciding whether the
services in question were properly provided. If the particular services
which gave rise to the claim or complaint complied with local laws and
regulations applicable to those services at the time, the services will be
treated as having been properly provided. This will be the case even if the
services did not comply with the UK laws and regulations that would have
applied had those services been provided in the UK. The exception to this
is where the claim or complaint concerns the absence of a safety feature,
which might lead a reasonable client to refuse to take the break in
(6) Our liability, except in cases
involving death, injury or illness, shall be limited to a maximum of three
times the cost of your booking. In addition, where any claim or part of a
claim (including those involving death or personal injury) concerns or is
based on any travel arrangements (including the process of getting on
and/or off the transport concerned) provided by any sea, rail or road
carrier or any stay in a hotel, the maximum amount of compensation we will
have to pay you will be limited in accordance with:
(a) the contractual terms of carriage
of the companies that provide the transportation for your golf tour or golf
break (and such terms are incorporated into this contract).
(b) any applicable international
convention, for example, the Athens Convention in respect of travel by sea,
the Berne Convention in respect of travel by rail and the Paris Convention
in respect of the provision of accommodation, which limits the amount of
compensation that you can claim for death, injury, delay to passengers and
loss, damage and delay to luggage.
Copies of the contractual terms of
the suppliers of your break, holiday or tour and the applicable
international conventions are available from us on request.
(7) GHW Golf Tours do not accept any
liability for any damage, loss, cost, expense or other sum(s) of any
description (a) which, on the basis of the information given to us by you
concerning your booking prior to our confirming it, we could not have
foreseen you would suffer or incur if we breached our contract with you or
(b) which did not result from any breach of contract or other fault by ourselves
or our employees or, where we are responsible for them, our suppliers.
Additionally we do not accept liability for any business losses, including
loss of profit.
(8) You must provide us and our
insurers with all the assistance that we may reasonably require. You must
also tell us and the supplier concerned about your claim or complaint (see
clause 8 above). If asked to do so, you must transfer to us or our insurers
any rights you have against the supplier or whoever else is responsible for
your claim or complaint (if the person concerned is under 18, their parent
or guardian must do so). You must also agree to cooperate fully with us and
our insurers if we or our insurers want to enforce any rights which are
order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements, we need to use the personal information
you provide such as name, address, and any special needs/dietary requirements
etc. We take full responsibility for ensuring that proper security measures
are in place to protect your information and we will comply with the Data
Protection Act 1998. In order to affect your booking we must pass the
information on to the relevant suppliers of your travel arrangements such as
hotels, airlines and transport companies. The information may also be
provided to security or credit checking companies, credit and debit card
companies, regulatory or public authorities such as customs or immigration if
required by them, or as required by law. This may involve sending your
personal information between different countries, including countries outside
the European Economic Area (EEA) where controls on data protection may not be
as strong as the legal requirements in this country. This may also apply to
any sensitive information that you give to us such as details of any
disabilities or dietary/religious requirements. If we cannot pass your
personal information on to the relevant suppliers, whether in the EEA or not,
we cannot properly affect your booking. By providing us with your personal
information, you consent to our use of that data as specified.
Should you have any concerns about our terms & conditions or your own
information please feel free to contact us at firstname.lastname@example.org